FAQ

Questions we hear from buyers, customers, and partners.

General

What is Norn Labs?

Norn Labs is an Estonian company building focused solutions for work that needs clear coordination, human judgement and evidence.

Where is Norn based?

Tallinn, Estonia. Our operating entity is Norn Labs OÜ.

Why Estonia?

Norn Labs is based in Tallinn. Estonia gives the team a European base and access to a technology and research community, including the ESA BIC programme.

Where are your products hosted?

Our product infrastructure is located in Finland and Germany, within the European Union. Website enquiries are stored separately in Notion; that service’s processing locations depend on its configuration. See Privacy & Security for contact-form handling. Product-specific access and deployment arrangements are agreed with Norn Labs.

How should we evaluate a Norn Labs product?

Start with your workflow, the evidence you need and the people responsible for decisions. Discuss the product’s current scope, access, data handling and limitations with Norn Labs. Readiness and deployment arrangements differ by product.

Which domains does Norn Labs cover?

Air: Kiir. Civil: Kaja and Vigil. Space: Cadence.

Do you only serve EU institutions?

No. Intended audiences and geographical availability vary by product. Review the relevant page and discuss country coverage, organisational requirements and operational readiness with Norn Labs.

Products

Cadence

What is Cadence?

Cadence by Norn Labs connects mission context, collision-avoidance analysis, parameter baselines, requirements and technical reports. It helps engineering teams trace a result to its assumptions and carry the evidence into review.

Who is Cadence for?

Satellite operators, mission designers and engineering teams managing analysis assumptions, requirements and technical reviews. Cadence supports the people making mission decisions; it does not command a spacecraft or replace engineering judgement.

What stage is Cadence at?

Cadence is in private preview. Request a demo through the Contact page to discuss your missions, analysis process and evidence requirements. Deployment scope is agreed with Norn Labs, and no general-availability date is promised.

Is Cadence backed by ESA?

Norn’s published company material records a shortlisted bid for an ESA EXPRO+ procurement concerning Cadence. A procurement shortlist is not a funding award, product certification or confirmation of operational performance.

Kiir

What is Kiir?

Kiir is Norn Labs’ drone-enabled medical logistics solution, in development for hospitals, laboratories and blood centres. Its initial scope is blood samples in Estonia, with an ambition to expand across the Baltics. The planned service combines third-party aircraft, operational coordination, clinical handover, temperature records and chain-of-custody evidence.

Is Kiir operating today?

No. Kiir is in development and pre-operational. No authorised routes, confirmed hospital partnerships, signed contracts or completed flights are being announced. No transport services are available to book. Kiir is not a proprietary drone airframe manufacturer.

How can partners and investors discuss Kiir?

Use Discuss a pilot for a partner conversation or Investor enquiries for an investment discussion. Select Kiir and the relevant reason in the form when submitting. A pilot discussion does not book a route or commit to an operational service.

Kaja

What is Kaja?

Kaja by Norn Labs is a whistleblowing channel and case workspace for organisations. It combines structured anonymous or identified intake, private-code follow-up and a handler view for case status, priority, evidence and messages.

How do I raise a concern through Kaja?

Start from the reporting link published by your organisation. Choose a language and identity preference, select the relevant entity, describe the concern and review your submission. Save the private tracking code to return and exchange messages; a lost code cannot be recovered. The intake supports English, French, Polish and Spanish.

Does Kaja replace our whistleblowing process?

Kaja supports intake and case handling. Your organisation remains responsible for legal assessments, response dates, retention decisions and escalations. Country notices are informational, and reporters should check whether their account of events or attachments could identify them even when they choose an anonymous report.

How does Kaja access work?

Kaja uses organisation access. Contact Norn Labs to discuss a commercial demo and the configuration of your reporting channel. To raise a concern, use the reporting link published by your organisation. A sales enquiry does not create a whistleblowing report.

Vigil

What is Vigil?

Vigil by Norn Labs is a compliance operating system: one workspace for obligations, cases, policies, training and evidence. It connects the day-to-day work that is usually scattered across inboxes, documents and spreadsheets. Vigil is in private development.

Who is Vigil designed for?

DPOs, legal and compliance teams in mid-sized and large international companies, with selected IT and security colleagues contributing to cases, assessments and evidence.

Which regulations does Vigil support?

Operational GDPR compliance is the initial pack in development. Further regulatory and standards packs, including the EU AI Act, NIS2, DORA and ISO frameworks, are planned. Scope and country coverage will be confirmed directly with prospective customers.

How are Cadaster and Dispatch related to Vigil?

Cadaster is the optional structured register engine; Dispatch is the optional communication engine. Both are planned extensions to Vigil and are not included in the default subscription.

Can Vigil support an international corporate group?

Vigil is being designed around group, entity and country context, with a global architecture and an EU-first launch. The planned country overlays add national implementation rules, regulator guidance, local templates and relevant updates to a regulatory pack.

Which integrations are available?

Microsoft Outlook, Microsoft OneDrive, Gmail and Google Drive connections are planned. No live Vigil integrations have been announced. We will confirm connector scope and availability during demo discussions.

When will Vigil be available?

Vigil is in development. Prospective customers can discuss a pre-order enquiry with Norn Labs. This starts a conversation about needs, scope and terms; it does not place an order or take payment. No public launch date has been announced.

What does a Vigil pre-order enquiry involve?

Discuss a pre-order opens a customer enquiry about your organisation’s needs, intended scope and commercial terms. Vigil remains in development. Submitting the contact form does not place an order, accept payment, reserve access or promise a launch date.

Working with us

How do I discuss a product?

Use the enquiry link on the relevant product page. It opens the Contact page with the product and reason selected. Preview access, organisational rollout and development-stage discussions have different scopes, which the team will clarify with you.

Can we discuss an integration?

Yes. Choose Customer or Partner on the Contact page and describe the systems and workflow involved. Integration availability must be confirmed for the relevant product and deployment; an enquiry is not a commitment to deliver it.

How does procurement work?

Choose Customer on the Contact page to discuss evaluation, procurement requirements and commercial scope. Terms and access are agreed directly with Norn Labs. There is no instant sign-up, order or payment flow on this website.

How do I contact the team?

Load the form on the Contact page and choose the relevant reason. Submitted enquiries are stored in our Notion workspace. You can also open the form in a new tab or use one of our direct email addresses.

Investors

Can investors discuss the portfolio with Norn Labs?

Yes. Select Investor on the Contact page and, if relevant, a solution of interest. Norn Labs will discuss the product’s development context and relevant materials directly.

How can I request investor materials?

Choose Investor in the contact form, or email finances@nornlabs.eu. Relevant materials are shared directly after the initial discussion; confidential materials are not published on this site.

Where is Norn incorporated?

Norn Labs OÜ, registered in Tallinn, Estonia.

What stage is the portfolio at?

Cadence: private preview. Kiir: in development. Kaja: organisation access. Vigil: in development. Each product page explains its scope and access route.

Who are your existing investors?

We do not share investor details publicly. Active investors and prospects can request the full overview through the contact page, choosing the Investor reason.

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